KONE has expanded its customer support operation in Saudi Arabia with an upgraded Customer Service Center designed to give customers greater peace of mind. The company said the enhanced setup combines customer experience technology with locally based professionals to improve access to help when it is needed.
A key part of the update is round-the-clock availability in both Arabic and English. That bilingual, 24/7 approach is intended to make it easier for customers across Saudi Arabia to reach expert support quickly and get assistance through a service model built around speed and reliability.
The company is positioning the improved center as a more responsive link between customers and support teams. By pairing local staff with digital service tools, KONE aims to deliver a smoother experience and reduce delays when customers contact the service center.
The move highlights KONE's focus on service quality in Saudi Arabia, where dependable support and clear communication are increasingly important for customers. With the upgraded Customer Service Center, the company is seeking to strengthen trust through faster access, bilingual assistance and continuous availability.
