United Airlines is investigating an incident at San Francisco International Airport after a San Ramon man alleged that an employee threatened to call U.S. Immigration and Customs Enforcement during a disagreement over a ticketing issue.
According to the account described in local reporting, the passenger said he was shocked and offended when ICE was mentioned in the course of the confrontation. The dispute reportedly happened at the airport while he was trying to address a problem related to his ticket.
The allegation has drawn attention because it involves an immigration enforcement reference in what appears to have been a customer service matter. For travelers, the case raises broader concerns about how airline staff handle tense situations and communicate with passengers during disputes.
United said it is looking into what happened. Based on the available details, the focus remains on the passenger's allegation, the exchange at SFO, and the airline's response as it reviews the incident.
