India’s market regulator SEBI has proposed a broad revamp of the online dispute resolution framework for the securities market, aiming to make grievance handling quicker and more efficient. The move is designed to improve how investor complaints and disputes are processed through a digital system.
A key part of the proposal is the shift in oversight of the online dispute resolution mechanism to market infrastructure institutions. This change suggests a more structured role for established market entities in managing the process and helping streamline case handling.
The proposed overhaul reflects SEBI’s focus on strengthening investor protection while reducing delays in grievance redressal. A faster and more dependable dispute resolution system is seen as important for maintaining trust in the securities market, especially as more services and transactions move online.
If implemented, the revised framework could reshape how disputes are addressed across the market by simplifying the resolution path and improving accountability in the process. The proposal signals SEBI’s intent to modernize redressal systems in line with the growing scale and complexity of India’s capital markets.
